Refund and Cancellation Policy

Qwint Caption is delivered as a bundled digital licence package containing:

• Downloadable plugin files.
• Reusable caption-template files.
• A Software and Template licence.
• AI credits or subscription access.

The package price is not solely a charge for AI credits.

Because downloadable code and reusable Template files cannot practically be returned after delivery, refund eligibility depends on both delivery and usage—not only on whether AI credits remain unused.

Refund requests must ordinarily be submitted within seven calendar days of the original purchase.

Submitting a request within seven days does not automatically guarantee a refund.

Requests made after seven days may still be considered where required by applicable law or where exceptional circumstances exist.

A full or partial refund may be provided where:

• The same order was charged more than once.
• Payment succeeded but the package was not delivered.
• We cannot provide access to the purchased plan.
• The Software has a verified material defect caused by Qwint Caption.
• Activation fails because of our systems.
• Support cannot resolve the verified issue within a reasonable period.
• The purchase was charged without the account holder’s authorisation, subject to verification.
• The product was materially different from its description at purchase.
• A refund or other remedy is required under applicable law.

Depending on the issue, we may first provide:

• Troubleshooting.
• Repair.
• Replacement download.
• Activation reset.
• Reprocessing credits.
• Account correction.
• An equivalent service.
• Partial refund.
• Full refund.

A change-of-mind refund will generally not be available after any of the following occurs:

• The ZIP package is downloaded.
• The Software is installed.
• The licence is activated.
• Template files are accessed, copied, or used.
• AI credits are consumed.
• The product is used in a project.

This applies even where some or all AI credits remain unused because the customer has already received the downloadable Software and Template components of the bundled package.

This restriction does not remove rights relating to defective services, duplicate charges, misrepresentation, failure of delivery, or another non-excludable legal right.

We may approve a cancellation where:

• The request is submitted promptly.
• The package has not been downloaded.
• The licence has not been activated.
• No Template has been accessed or used.
• No AI processing has occurred.
• No fraud or abuse is suspected.

A refund will generally not be provided for:

• Change of mind after delivery.
• No longer needing the product.
• Failure to review product information.
• Purchasing the wrong plan.
• Unsupported Adobe versions.
• Unsupported operating systems or hardware.
• Third-party software incompatibility outside our control.
• Features that were not advertised.
• Reliance on a roadmap or “coming soon” feature.
• Dissatisfaction with AI accuracy where the service operated substantially as described.
• Poor source audio.
• Credits already consumed.
• Template files already downloaded or used.
• Account or licence sharing.
• Breach of the Terms or EULA.
• Fraudulent purchases.
• Purchases from unauthorised resellers.
• Attempts to obtain free access to the Software or Templates through refund abuse.

Consumed AI credits are non-refundable.

Unused credits do not automatically create refund eligibility after the bundled package has been downloaded, installed, or activated.

Where AI processing fails because of a verified service error, we may restore the affected credits instead of issuing a monetary refund.

Credit top-ups are generally non-refundable once:

• Added to the customer’s account.
• Made available for use.
• Partly or fully consumed.

Duplicate or incorrectly charged top-ups may be refunded after verification.

Subscriptions may be cancelled before the next renewal through the available account or support method.

Cancellation prevents future renewal charges.

Unless required by law:

• Cancellation is effective at the end of the current paid period.
• The current period is not prorated.
• A refund is not provided for a partially used month.
• Failure to use the service does not create refund eligibility.

A renewal charged after a properly submitted cancellation request will be investigated and corrected where appropriate.

For a technical refund request, contact support and allow reasonable troubleshooting.

You may be asked to provide:

• Adobe version.
• Operating system.
• Software version.
• Error messages.
• Screenshots.
• Installation logs.
• Steps to reproduce the issue.

You are not required to provide unrelated personal files or confidential project content.

Email refunds@qwintsoft.com with:

• Full name.
• Order ID or payment ID.
• Purchase date.
• Registered email address or mobile number.
• Plan purchased.
• Reason for the request.
• Description of the issue.
• Troubleshooting information, where relevant.

We aim to acknowledge requests within two business days.

Consumer grievances will ordinarily be acknowledged within 48 hours and addressed within one month.

When a refund is approved:

• The associated licence terminates immediately.
• Remaining credits are cancelled.
• Account access may be disabled.
• Device activations may be revoked.
• The customer must uninstall the Software.
• The customer must delete the ZIP package and Template source files.
• The customer must delete backups and copies.
• The customer must stop all further use.
• Written confirmation of deletion may be requested.

Receiving a refund does not transfer ownership of the Software or Templates to the customer.

Continued use after a refund constitutes unlicensed use and may infringe intellectual-property rights.

Approved refunds are returned to the original payment method where possible.

Payment providers and banks may require approximately five to ten business days or longer to reflect the amount.

We do not control bank or payment-provider processing times.

Contact us before filing a chargeback so that we can investigate the issue.

An unjustified or fraudulent chargeback may result in licence suspension while the dispute is reviewed.

Nothing in this section prevents a customer from making a genuine complaint to a payment provider or exercising a lawful consumer right.

We may refuse a discretionary refund where evidence reasonably indicates:

• Repeated purchase-download-refund behaviour.
• Template copying followed by a refund request.
• Account sharing.
• False statements.
• Manipulated evidence.
• Fraudulent payment use.
• Attempts to retain access after refund.

Any decision remains subject to applicable consumer law.

Refunds: refunds@qwintsoft.com
Support: support@qwintsoft.com
Consumer Grievance Officer: Shrey Dadhaniya
Email: support@qwintsoft.com